Obchodní protokol a profesní etiketa Německa

My thesis describes business protocol and professional etiquette in Germany. In first chapter there are definitions of the words etiquette, social behaviour, business protocol and professional etiquette. You can find there the explanations of the relationship among these words too. In second chapter I describe intercultural differences betweek Czechs and Germans and how these diversity influences their behaviour in business and in other areas. Both of the nations are compared with the method of cultural dimensions made by G.Hofstede and with the method of cultural standards. In next part you can find specific information about business protocol in Germany. I describe the rules we should keep by getting to know each other, by communication, rules we should keep by dressing into a work, behaviour rules connected with business meetings, social evenings and etiquette of gifts. Last chapter characterizes professional etiquette in Germany. It explains behaviour rules at the workplace, by official trips. It describes work etiquette and netiquette.