Analýza služeb poskytovaných občanskými poradnami

The aim of the thesis is to do an analyze of services provided by the selected citizen advice and evaluation of the most common problems that clients turned up for help. In the introduction I define the basic theoretical and methodological basis of work. Subsequently, historical aspects will be generalized, which stood at the birth of a new citizen service. In another part I describe the term of counseling, focusing on the typology and principles. I specify the target group and the methodology of work with a client advisor. In conclusion, the theory will focus on the way to guarantee the quality of consulting services in relation to the standards of social services. In the practical part I bring near the role of management consulting citizen selected, the process of obtaining funding sources and ways of organizing work. Then I compare the differences in accounting and reporting against business entities. Further specifications will be made counseling process, with particular emphasis on the expertise of advisors. I do an analyze of services in terms of counseling and also I evaluate the social role of the state. The research part will seek both to confirm or refute the hypotheses set, while a suitable method of analyzing business advisors in dealing with clients in the selected clinic and evaluate the role of preventive counseling in the social phenomena studied. The outcome will be recommendations on how to improve business counseling and counselors themselves.