Procesní analýza konceptu ECDL

The thesis focuses on the process analysis of the ECDL concept, the so-called driver's license for a computer. The theoretical section provides the definition of the terms "process" and "process analysis", and describes the standards for process modelling and the methods for evaluating the effectiveness of processes. The theoretical section concludes with a description and comparison of the four options for testing computer skills in the Czech Republic - Microsoft Office Specialist, Atom, Prometric, ECDL. The practical section describes and graphically demonstrates the selected processes (Registration, Testing, Evaluation) and evaluates the effectiveness and financial demands of the ECDL concept processes. In its conclusion the practical section evaluates the feasibility of implementation of the proposed changes.