Význam servisních (business) center pro logistické společnosti

The target of the Bachelor thesis called "The importance and functioning of Service (Business) Centres for Logistics Companies", is to bring up reasons that lead Logistics companies to set up such centres and to describe their function. The Theoretical part describes what actually Logistics means and what functions and activities fall under this term. It also deals with Human Resources and some common IT topics. The Practical part then builds on the Theoretical and describes in detail what activities are usually handled in Business centres, which ones are ideal for them, reasons for opening of these centres and setting up of the processes needed for smooth operations. It also rates all advantages and disadvantages of Business centres. A major part in Business centres is played by the Human resources, which means that the Practical part describes what motivates the employees, what the approach should be towards them and what are the problems that HR needs to tackle on daily basis. In the end, the Thesis wants to come to a conclusion, whether or not it is viable for Logistics companies to set up such centres and also gives some practical recommendations.