Ochrana spotřebitelů při nákupu zboží na internetu

This thesis Online Shopping Customer Protection deals in the theoretical part with the history of consumer protection in the Czech Republic and defines the very concept of the consumer. Furthermore, this section lists some of the control and oversight bodies operating in the Czech Republic and it describes the concept of electronic commerce and the development itself. It also mentions types of e-shops and it in detail analyses the procedure of buying goods on the Internet by the consumer. In the conclusion of the theoretical part the legislation of shopping on the Internet is explained, especially the obligations of the seller and consumer rights. In the analytical part there is a quantitative research performed using questionnaires, that is focused mainly on buying goods on the Internet. The goal of this work is to evaluate the results of the questionnaire survey and subsequent comparison of the author's hypotheses with the survey results.