Digitalizace procesního řizení

The aim of the present masters thesis is to create a guide, which leads small and medium enterprises to business process digitization. It is presumed that the enterprise has already implemented business process management on a certain level. The theoretical part of the thesis defines important terms and describes benefits and possible problems that are connected with the implementation of business process automation. The most important tools, methods and principles which help with the transformation of a business process to an automated process by ICT are described in the thesis.  Possible steps that can be made by a medium insurance company during the implementation of business process digitization are described in the practical part. Every step is demonstrated on a concrete example.  The thesis brings the reader a specific summary of knowledge of business process management and digitization. It creates a baseline for a guide of implementation of intern processes of the company.