Analýza procesu poskytnutí hypotečního úvěru

The bachelor thesis focuses on the analysis of mortgage approval process. The main aim of this thesis is to analyse and propose the missing part of the business analysis of the mortgage loan application for one of the smaller Czech banks. The theoretical part of this document is dedicated to the definition of basic concepts, i.e. the introduction to standards and methodologies for business process modeling. UML and BPMN are discussed within the standards and covered methodologies include MMABP and DEMO. These two chapters should provide the reader with a basic knowledge base around business process modeling. The theoretical part also offers a basic theory about mortgage loan, which analysis is devoted to this work. The practical part mainly carries diagrams that were created during the analysis. You will find there a TOGAF Event Diagram for defining key and support processes, Class Diagram for illustrating data structures of issues and relationships between them, Business Process Model and Notation (BPMN) for a detailed view of the entire approval process and its parts, and finally the State Machine Diagram, based on previously modeled Class Diagram, that captures the life cycle of its particular classes. This whole is covered by the MMABP methodology, through which the design of the whole process was realized.