Faktory ovlivňující řízení změn ve firmě

The diploma thesis deals with change management. The introduction is devoted to the general description of changes that occur in the life of companies. This is followed by description of the company SWISS-FORM in which the research was carried out. The introduction ends with the determination of the goals of the work. These are set out as follows: studying change management literature, proposing effective ways to achieve better change acceptance, and proposing ways to keep the established change alive in the long term. The introduction is followed by a theoretical part. It focuses primarily on approaches to change management and on factors that influence the acceptance and sustainability of established changes. Based on the study of literature, approaches to change management were divided into two main categories – managerial and participatory approach. In addition, eleven factors which influence the uptake and sustainability of established changes were identified. These were divided, according to their impact, into main, secondary and supportive. The case study method was chosen as the main research method. Research data was collected at company SWISS-FORM through interviews with six employees, through questionnaire filled by 23 employees and study of corporate documents. Based on the analysis and evaluation of all the data, recommendations were formulated for both the change management approach and for each factor affecting the acceptance and sustainability of change.