Analýza interní komunikace vybrané společnosti

Efficient internal communication is one of the most important prerequisites for an organization to be successful. Controversially, it is widely considered as self-evident, and consequently, negative impacts of inefficiencies are underestimated. The given company introduced a new model for its European operations procurement team, seeking for standardization and cost savings. The three main pillars of it are: category management, the local team, and a shared services center. This new structure led to great communication challenges, as the teams now mainly work in silos, and lack horizontal exchange between each other. In this thesis, the author analyzed the internal communication in the European operations procurement team of the given company and was able to identify its main strengths and weaknesses, and its current level of efficiency, which lies below 50%. In order to achieve this objective, the author combined knowledge from literature, conducted interviews, and a questionnaire. Based on the findings, recommendations for improvement have been developed, comprising the steps standardization, education, interaction, and optimization.