Zlepšení procesu udělování značky Czech Made

This diploma thesis deals with the improvement of the process of awarding the Czech Made quality mark. Lean management is applied to the final streamlining of the system. The thesis is divided into theoretical and practical part. In the theoretical part I discuss about the lean management of business processes and its use in the field of services. Furthermore, in the first part of thesis I describe the Program of Czech Quality and the lean six sigma methodology. Then in the practical part, I use obtained information to propose specific improvements in the Czech Made brand system. I elaborated the second part of the thesis using the DMAIC method. The proposed changes significantly improve the process of Czech Made and thus fulfill the goal of diploma thesis.