Template-Type: ReDIF-Article 1.0 Author-Name: Miroslav Karlíček Title: Editorial Pages: 3 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/109/67 File-URL: http://www.vse.cz/cebr/58 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:58:p:3 Template-Type: ReDIF-Article 1.0 Author-Name: Wadim Strielkowski Title: Undeclared Work in the Czech Republic and its Implications for the Czech Labor Market Abstract: This paper aims at describing the issue of undeclared work in the Czech Republic and to explain the burdens it represents for the national economy. It also describes what measures can be undertaken in order to tackle undeclared work and uses some real-life examples to illustrate their outcomes. Undeclared work and the so-called “švarc systém” (the employer-employee relations with a person exercising the employer's normal activities not being an employee in legal terms but acting as an independent entrepreneur) are among the biggest issues on the Czech labor market nowadays. According to some estimations, the Czech state loses about five billion CZK annually in the form of uncollected taxes, unpaid revenues and health and social insurance payments. New changes to the Czech labor legislation that came into force in 2012 were envisaged to tackle undeclared work, reduce tax evasions, fight shadow practices on the labor market, and to prevent social deprivation and other threats for the society by shifting the competences to conduct random checks, and controls of firms and businesses were transferred to the State Labor Inspection Offices (SLIO). The changes in the legislation facilitated the identification of the undeclared work and penalizing of its bearers, which minimized the losses from the illegal employment. Keywords: Labor market, irregular employment, shadow economy, Czech Republic Classification-JEL: E61, J58, J61, K31 Pages: 7-14 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/99/68 File-URL: http://www.vse.cz/cebr/59 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:59:p:7-14 X-File-Ref: http://www.vse.cz/RePEc/prg/jnlcbr/references/59 Template-Type: ReDIF-Article 1.0 Author-Name: Hasebur Rahman Title: Customer Satisfaction and Loyalty: A Case Study from the Banking Sector Abstract: Delivering superior service quality to customers in today’s business environment is very crucial and important due the stiff competition in the local and international markets. The ability to provide high service quality will strengthen the image, enhance retention of customers, attracting new potential customers through customer satisfaction and loyalty. This study investigates the customer satisfaction and loyalty relationship in terms of basic service, advanced service employed by Jamuna Bank Limited and customer perceptions regarding cost and prestige of receiving banking service of the concerned bank. The study reveals that there is a significant relationship observed among advanced service, cost & prestige and customer satisfaction. There is an insignificant relationship observed between basic service and customer satisfaction and finally a positive significant relationship observed between customer satisfaction and customer loyalty relationship. Keywords: Customer satisfaction, customer loyalty, basic service, advanced service Classification-JEL: G21, M3 Pages: 15-23 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/98/69 File-URL: http://www.vse.cz/cebr/60 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:60:p:15-23 X-File-Ref: http://www.vse.cz/RePEc/prg/jnlcbr/references/60 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Konečný Author-Name: Daniela Kolouchová Title: The Importance of Brand on B2B Markets: Expert Interviews with Hilti AG Managers Abstract: This paper investigates the importance of brand building in the business-to-business world. Not only B2C companies must take branding into account and put it among their top priorities in order to survive and succeed on the market. The first part of the article deals with the theoretical background of brand importance and market specifics of B2B markets and results in the setting of two hypotheses. The following research has to find out how the managers of a pure business-to-business company perceive the importance of a brand; moreover, it has to evaluate the importance of eight specific brand building factors. Fourteen expert interviews document the growing of brands in the B2B market and their main aspects. At the end of the article, we will focus on future implications for B2B management. Keywords: Brand building, brand importance in B2B, qualitative research, expert interviews, B2B market Classification-JEL: M31 Pages: 24-29 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/92/70 File-URL: http://www.vse.cz/cebr/61 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:61:p:24-29 X-File-Ref: http://www.vse.cz/RePEc/prg/jnlcbr/references/61 Template-Type: ReDIF-Article 1.0 Author-Name: Gina Cook Title: The Emerging Markets of Africa: Business Opportunities for Central and Eastern Europe Abstract: This paper discusses the increasing importance of emerging markets, particularly those in Africa, in terms of international business opportunities in the post-financial crisis period; while BRIC economies have received a lot of attention in the preceding decade, other emerging markets - especially in Africa - show indications of taking on more prominence in the upcoming period. In fact, at present, the continent of Africa represents one of the fastest growing markets in the world. This paper focuses on growth indicators and trends in the African markets as well as potential future international business opportunities; specifically, it examines the competitiveness of African nations, the business environments of countries in Africa, the continent’s international trade situation and urbanization in Africa. The paper concludes with a brief discussion on existing business opportunities together with some challenges which remain on the continent. Keywords: Big emerging markets, Africa, business opportunities Classification-JEL: M16 Pages: 30-38 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/105/71 File-URL: http://www.vse.cz/cebr/62 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:62:p:30-38 X-File-Ref: http://www.vse.cz/RePEc/prg/jnlcbr/references/62 Template-Type: ReDIF-Article 1.0 Author-Name: Pramod Dasan Title: Small & Medium Enterprise Assessment in Czech Republic & Russia Using Marketing Analytics Methodology Abstract: This paper aims to focus on the determinants influencing the internationalization of small and medium-sized enterprises (SMEs) in Czech Republic and Russia. The objective is to investigate and evaluate the business environment and, then, examine the importance of developing and promoting entrepreneurship to allow SMEs in Czech & Russia to develop a competitive position in the international marketplace. An overview of the current economic situation facing SMEs in CZ & RU is provided. Then the factors necessary for the expansion of the business will be discussed, along with the challenges of overcoming the resource gaps to be identified. We have conducted empirical surveys along with the use of SPSS statistical tools to predict the potential of revenue growth in SME sector. Information is provided concerning the current situation for SMEs in CZ & RU and the challenges encountered as they face a business environment that is becoming more competitive. We also found that SMEs are increasingly more integrated into the global economy and not limited to regional/international activities. Quantitative analysis shows that there is significant potential for SMEs for the next couple of years despite the economic uncertainty. This paper integrates entrepreneurship, and the resource-based internationalization of SMEs in Czech Republic & Russia, specifically focusing on the use of technology. Keywords: Entrepreneurs, International trade, Small to medium-sized enterprises, Europe, Marketing Analytics Classification-JEL: C40, C49, C63, C81, C83 Pages: 39-49 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/80/72 File-URL: http://www.vse.cz/cebr/63 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:63:p:39-49 X-File-Ref: http://www.vse.cz/RePEc/prg/jnlcbr/references/63 Template-Type: ReDIF-Article 1.0 Author-Name: Petr Kolar Title: Container Shipping Market Dimensions and Customer Orientation in the Czech Republic Abstract: The forthcoming research characterises and analyses the key market players (shipping lines), their customer service policy together with the implications the container transport bottlenecks have for the market in the Czech Republic with customer orientation being one of these. Eval-uating companies´ customer orientation and analyzing container shipping dimensions in the market of transport and logistics is a highly complex task, especially in the times of the changes in the market. To obtain the data necessary for an informed analysis, open interviews with selected customer service managers will be made and questionnaires distributed in the Czech Republic. Due to the concentration of container and logistics activity within a relatively small number of global shipping lines present in the countries with substantial market share, the ap-proach of market characteristics will be case study based. It must be stressed this is a conceptual paper only, the data has not been collected yet; therefore, there is no conclusion on the research. It is focused primarily on methodology applied and a literature review. Keywords: customer orientation, shipping, Container, intermodal transport Classification-JEL: L91, M16 Pages: 50-53 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/74/73 File-URL: http://www.vse.cz/cebr/64 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:64:p:50-53 X-File-Ref: http://www.vse.cz/RePEc/prg/jnlcbr/references/64 Template-Type: ReDIF-Article 1.0 Author-Name: Tomáš Poucha Title: Josef Zeidler: It is Impossible to Dictate the Passion Pages: 58-62 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/116/76 File-URL: http://www.vse.cz/cebr/67 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:67:p:58-62 Template-Type: ReDIF-Article 1.0 Author-Name: Ondřej Machek Author-Name: Jiří Hnilica Title: On the Performance Gaps between Family and Non-Family Firms in the Czech Republic Pages: 54-55 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/101/74 File-URL: http://www.vse.cz/cebr/65 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:65:p:54-55 Template-Type: ReDIF-Article 1.0 Author-Name: Dušan Kučera Title: The Introduction of Project Management and Project Thinking at Secondary Schools Pages: 56-57 Volume: 2013 Issue: 4 Year: 2013 File-URL: http://cebr.vse.cz/cebr/article/download/102/75 File-URL: http://www.vse.cz/cebr/66 File-Format: text/html Handle: RePEc:prg:jnlcbr:v:2013:y:2013:i:4:id:66:p:56-57