Central European Business Review Vol. 5 No. 3
Crisis Typologies Revisited: An Interdisciplinary Approach
DOI: https://doi.org/10.18267/j.cebr.156
[plný text (PDF)]
Albena Björck
N/A
Reference:
Burnett, J. J. (1998). A Strategic Approach to Managing Crisis. Public Relations Review, 24(4), 475-488.
Coombs, T. (1995). Choosing the right words – the development of guidelines for the selection of the “Appropriate” Crisis-Response Strategies. Management Communication Quarterly, 8(4), 447-476.
Coombs, T. (1998). An Analytic Framework for Crisis Situations: Better Responses from a Better Understanding of the Situation. Journal of Public Relations Research, 10(3), 177-191.
Coombs, T. (2012). Crisis Communication and its allied fields. In Coombs T., & Holladay S. (Eds.), The Handbook of Crisis Communications (pp. 54-65). Blackwell Publishing.
Coombs, T., & Holladay, S. (2001). An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches. Journal of Public Relations Research, 13(4), 321-340.
Coombs, T., & Holladay, S. (2002). Helping Crisis Managers to protect reputational assets. Management Communication Quarterly, 16(2), 165-186.
Coombs, T., & Holladay, S. (2006). Unpacking the halo effect: reputation and crisis management. Journal of Communication Management, 10(2), 123-137.
De Wolf, D., & Mejri, M. (2013). Crisis communication failures: The BP Case story, International Journal of Advances in Management and Economics, 2(2), 48-56.
Fearn-Banks, K. (2009). Crisis communications: A casebook approach. New York: Routledge.
Frandsen, F., & Johansen, W. (2010). Corporate crisis communication across cultures. In Trosborg, A. (Ed.). Pragmatics Across Languages and Cultures (pp. 543-569). Berlin: Mouton De Gruyter.
Forbes Insights, in cooperation with Deloitte Touche Tohmatsu (2016). A Crisis of Confidence – Global study of 300 board members. Retrieved July 4, 2016 from http://www.deloitte.com/acrisisofconfidence.
Giplin, D., & Murphy, P. (2006). Reframing crisis management through complexity. In Botan C. H., & Hazelton V. (Ed.), Public relations theory II (pp. 375-392). Routledge.
Gundel, S. (2005). Towards a New Typology of Crises. Journal of Contingencies and Crisis Management, 13(3), 106-115.
Hill, R. (2014). International Business – Competing in the Global Market Place. New York: Mcgraw-Hill.
James, E. H., & Wooten, L. P. (2005). Leadership as (un)usual: How to display competence in times of crisis. Organizational Dynamics, 34(2), 141-152.
Lee, B. K. (2005). Crisis, culture, community. In Kalbfleisch, P. J. (Ed.), Communication Yearbook, Vol. 29 (pp. 275-309). Mahwah, NJ: Erlbaum.
Mast, C. (2008). Nach der Krise ist vor der Krise – Beschleunigung der Krisenkommunikation. In Nolting, T., & Thiessen, A. (Eds.), Krisenmanagement in der Mediengesellschaft – Potenziale und Perspektiven der Krisenkommunikation (pp. 83-98). Wiesbaden.
McDonald, L. M., Sparks, B., & Glendon, A. I. (2010). Stakeholder reactions to company crisis communication and causes. Public Relations Review, 36(3), 263-271.
Merten, K. (2005). Begriff, Struktur und Funktion von Krisen. In Neujahr, E. (Ed.), SOS-Krise – souverän – orientiert – sicher: PR in schwierigen Zeiten (pp. 17-34). München.
Merten, K. (2008). Krise und Krisenkommunikation: Von der Ausnahme zur Regel? In Nolting, T., & Thiessen, A. (Eds.), Krisenmanagement in der Mediengesellschaft – Potenziale und Perspektiven der Krisenkommunikation (pp. 83-98). Wiesbaden.
Quarantelli, E. L. (2001). Another Selective Look at Future Social Crisis: Some Aspects of Which We Can Already See in the Present. Journal of Contingencies and Crisis Management, 9(4), 233-237.
Ravazzani, S. (2016). Exploring internal crisis communication in multicultural environments: A study among Danish Managers. Corporate Communications: An International Journal, 21(1), 73-88.
Rosenthal, U., & Kouzmin, A. (1993). Globalizing an Agenda for Contingencies and Crisis Management. Journal of Contingencies and Crisis Management, 1(1), 1-12.
Schwarz, A. (2008). Covariation-Based Causal Attributions during Organizational Crises: Suggestions for extending Situational Crisis Communication Theory (SCCT). International Journal of Strategic Communication, 2(1), 31-53.
Taleb, N. (2004). Learn to expect the unexpected. The New York Times. Retrieved July 4, 2016 from http://www.nytimes.com/.
Taleb, N. (2007). The Black Swan. London: Penguin.
Taleb, N. (2012). Antifragile: Things that Gain from Disorder. New York: Random House.
Thiessen, A. (2011). Organisationskommunikation in Krisen – Reputationsmanagement durch situtative, integrierte und strategische Krisenkommunikation. VS Verlag für Sozialwissenschaften.
Utz, S., Schultz, F., & Glocka, S. (2013). Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster. Public Relations Review, 39(1), 40-46.
Verhoeven, P., Tench, R., Zerfass, A., Moreno, A., & Vercic, D. (2014). Crisis? What crisis? How European professionals handle crises and crisis communication. Public Relations Review, 40(1), 107-109.
Weiner, B. (1986). An attribution theory of motivation and emotion. New York: Springer-Verlag.
Weiner, B. (1995). Judgements of responsibility. New York: The Guildford Press.