Central European Business Review Vol. 8 No. 1

User Experience Influence on Reliability of IT in Organization in the Context of Job Characteristics

DOI: https://doi.org/10.18267/j.cebr.210

[plný text (PDF)]

Katarzyna Tworek

N/A

JEL klasifikace: M15, M54

Reference:
Ammenwerth, E., Iller, C. & Mahler, C. (2006). IT-adoption and the interaction of task, technology and individuals: a fit framework and a case study. BMC medical informatics and decision making, 6(1), 3. https://doi.org/10.1186/1472-6947-6-3.

Bevan, N. (2008, June). Classifying and selecting User Experience and usability measures. In International Workshop on Meaningful Measures: Valid Useful User Experience Measurement (Vol. 11, pp. 13-18).

Bieńkowska, A., Kral, Z. & Zabłocka-Kluczka, A. (2017). IT tools used in the strategic controlling process: Polish national study results. In Perspectives of Business and Entrepreneurship Development in Digital Age: Economics, Management, Finance and System Engineering from the Academic and Practioners Views: 16th International Scientific Conference, September 20-22, 2017, Brno, Czech Republic: proceeding of selected papers / Eds. Iveta Šimberová, Alena Kocmanová and František Milichovský. Brno: Brno University of Technology, pp. 75-84.

Cockton, G. (2004). From Quality in Use to Value in the World. CHI 2004, April 24-29, 2004, Vienna, Austria. https://doi.org/10.1145/985921.986045.

Davis, F. D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results (Doctoral dissertation, MIT USA).

DeLone, W. H. & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748.

Dishaw, M. T. & Strong, D. M. (1999). Extending the technology acceptance model with task-technology fit constructs. Information & Management, 36(1), 9-21. https://doi.org/10.1016/S0378-7206(98)00101-3.

Finne, A. (2005). Blueprint for General Quality Attribute Model. Proceedings of IRIS'28.

Goodhue, D. L. (1995). Understanding user evaluations of information systems. Management Science, 41(12), 1827-1844. https://doi.org/10.1287/mnsc.41.12.1827.

Hassenzahl, M. (2003). The thing and I: understanding the relationship between user and product. In Funology: From Usability to Enjoyment, M. Blythe, C. Overbeeke, A.F. Monk and P.C. Wright (Eds), pp. 31 - 42 (Dordrecht: Kluwer). https://doi.org/10.1007/1-4020-2967-5_4.

ISO 9241-11 (1998). Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on Usability. ISO.

ISO CD 9241-210 (2008). Ergonomics of human- system interaction -- Part 210: Human-centred design process for interactive systems. ISO.

ISO/IEC 9126-1 (2001). Software engineering - Product quality - Part 1: Quality model. ISO.

Klopping, I. M. & McKinney, E. (2004). Extending the technology acceptance model and the task-technology fit model to consumer e-commerce. Information Technology, Learning & Performance Journal, 22(1).

Laugwitz, B., Schrepp, M. & Held, T. (2008). Construction and evaluation of a User Experience questionnaire. In Holzinger, A. (Ed.): USAB 2008, LNCS 5298, S. 63-76. http://dx.doi.org/10.1007/978-3-540-89350-9_6.

Law, E. L., van Schaik, P. & Roto, V. (2014). Attitudes towards User Experience (User Experience) measurement. International Journal of Human-Computer Studies, 72(6), 526-541. https://doi.org/10.1016/j.ijhcs.2013.09.006.

Little, R. G. (2003, January). Toward more robust infrastructure: observations on improving the resilience and reliability of critical systems. In System Sciences, 2003. Proceedings of the 36th Annual Hawaii International Conference on (pp. 9-pp). IEEE. https://doi.org/10.1109/HICSS.2003.1173880.

Luftman, J. (2004). Assessing Business-IT Allignment Maturity. In Strategies for information technology governance (pp. 99-128). Igi Global. https://doi.org/10.4018/978-1-59140-140-7.ch004.

Lyytinen, K. (1987). Different perspectives on information systems: problems and solutions. ACM Computing Surveys (CSUR), 19(1), 5-46. https://doi.org/10.1145/28865.28867.

Palmius, J. (2007). Criteria for measuring and comparing information systems. Proceedings of the 30th Information Systems Research Seminar in Scandinavia IRIS 2007.

Patrakosol, B. & Lee, S. M. (2009). IT capabilities, interfirm performance, and the state of economic development. Industrial Management & Data Systems, 109(9), 1231-1247. https://doi.org/10.1108/02635570911002298.

Staples, D. S. & Seddon, P. (2004). Testing the technology-to-performance chain model. Journal of Organizational and End User Computing (JOEUC), 16(4), 17-36. https://doi.org/10.4018/joeuc.2004100102.

Tullis, T., & Albert, B. (2008). Measuring the user experience: Collecting. Analyzing and Presenting Usability Metrics.

Tworek, K. (2016). Model niezawodności systemów informacyjnych w organizacji. Zeszyty Naukowe. Organizacja i Zarządzanie/Politechnika Śląska, (88), 335-342.

Tworek, K. (2018a), Information systems reliability in the context of higher education institutions. In 10th annual International Conference on Education and New Learning Technologies: Conference Proceedings, Palma de Mallorca (Spain). 2nd - 4th of July, 2018. IATED Academy.

Tworek, K. (2018b). Reliability of information systems in organization in the context of banking sector: empirical study from Poland. COGENT Business and Management. https://doi.org/10.1080/23311975.2018.1522752.

Tworek, K. (2018c). IT reliability as a manifestation of the alignment between information systems in organization and the needs of chosen management methods. Report WUST PRE no. 18/2018.

Tworek, K. (2019). Aligning IT with business. Springer, Cham. https://doi.org/10.1007/978-3-030-11563-0.

Väänänen-Vainio-Mattila, K., Roto, V. & Hassenzahl, M. (2008). Towards Practical User Experience Evaluation Methods. In Proceedings of Meaningful Measures: Valid Useful User Experience Measurement (VUUM), Reykjavik, Iceland.

Yue, Z. (2015). The reliability model of computer economic information systems and its application based on Bayesian networks. Revista Ibérica De Sistemas e Tecnologias De Informação, (16), 49-59.

Zahedi, F. (1987), Reliability of information systems based on the critical success factors-formulation. Mis Quarterly, 187-203. https://doi.org/10.2307/249362.

Weby Vysoké školy ekonomické v Praze využívají pro optimalizaci svého obsahu a poskytovaných služeb cookies. Prosíme o udělení souhlasu s jejich uložením.

Vyberte služby, pro které chcete povolit využívání cookies: